HOW TO CHANGE THE INFORMATION OF MY ORDER?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 12 hours.
Please check the order confirmation email which is sent to you right after your order is placed to check all the information.
WHAT IS YOUR CANCELLATION POLICY?
You have 6 hours to cancel your order and receive a refund after your purchase. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation.
WHAT IS THE RETURN POLICY?
If your package is damaged/ wrong/ missing or defective, please kindly email us with the subject line “Return: Damage/ wrong/ missing/ Defective item with your order number” along with the images/ video with shipping label so we look into this matter further and reach the final solution as soon as possible.
The return policy will only apply to damaged items or products that have any manufacturing/packing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
MY PAYMENT WON'T GO THROUGH, WHAT SHOULD I DO?
If you’re unable to pay with your debit or credit card.
1. Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
2. Check your credit or debit account balance for available funds.
3. Check whether your card is authorized or default online transaction limit is too low.
4. Try refreshing the page or logging completely out and then logging back in.
5. Start over with a new order instead of trying to pay for the same order over again.
6. If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
7. Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a "guest".
8. Try using a different card.
9. Try through PayPal if you have a PayPal account.
If you‘re unable to pay with Paypal
1. Check with Paypal to see if your account has a transaction limit.
2. According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
3. If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).